Privacy Policy
Last Updated: 10/22/2025
1.
Information We Collect
We collect the following categories of information:
A. Personal Information You Provide Directly
When you contact us, request an estimate, or submit an inquiry, you may provide:
Name
Email address
Phone number
Physical address
Project details (materials, project scope, preferences)
B. Images and Project-Related Information
We may collect:
Photos of your property (before, during, and after work)
Project documentation needed to complete your deck, fence, or outdoor living installation
C. Payment Information
We typically receive payments via check but may use third-party processors such as PayPal or Hearth for credit/debit transactions.
We do not directly store or process your full payment card information.
D. Automatically Collected Information
Our hosting providers and analytics tools may automatically collect:
IP address
Browser type
Device information
Cookies and tracking technologies
This occurs through services such as:
Google Analytics
Hosting through GoDaddy, Google Workspace, and Bluehost
We do not personally identify users through this data unless necessary for security, troubleshooting, or legal compliance.
2.
Use of Information
We use the information we collect for the following purposes:
Responding to inquiries (typically within 24 hours, excluding weekends)
Providing quotes or estimates (usually sent after phone/email consultation)
Scheduling appointments and consultations
Delivering project updates and customer service
Marketing communications, promotions, and follow-up
Improving our website, services, and internal operations
Advertising, including Facebook, Google, and other digital platforms
Internal analytics to improve user experience
Connecting you to our in-house lender (Your Mortgage Choice, LLC or its DBAs), only if you request or indicate interest in financing options
We do not sell personal information.
3.
Data Sharing and Disclosure
We may share your information only as follows:
A. Service Providers
With trusted third-party vendors who support our business, such as:
Website hosting (GoDaddy, Google Workspace, Bluehost)
Analytics tools (Google Analytics)
Payment processors (PayPal, Hearth)
CRM platform (GoHighLevel when fully implemented)
B. Internal Affiliates
With our in-house lending partner, owned by the same principal, for financing-related communication if applicable.
C. Legal & Compliance
We may disclose information to:
Comply with applicable laws
Respond to legal process
Protect the rights, property, or safety of the Company or its clients
We do not share your information with independent contractors or unrelated third parties, unless required for the service you request.
4.
Data Retention
We retain customer information:
Indefinitely, unless you request deletion
As needed for records, accounting, warranty, or project history
For legitimate business purposes
If you would like us to delete your information, you may contact us anytime.
5.
Cookies & Tracking Technologies
Our site may use cookies, tracking pixels, and analytics tools to:
Improve page performance
Measure traffic
Enhance user experience
You can adjust your browser settings to refuse cookies, though this may affect site functionality.
6.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights:
Under General U.S. Privacy Principles
Access your personal information
Request correction or deletion
Opt out of marketing emails
Request information about how your data is used
Under GDPR (European Visitors Only)
If you are located in the EU/EEA, you have additional rights:
Right to access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent
To exercise GDPR rights, contact us at the email below.
7.
Data Security
We take reasonable administrative and technical measures to protect your information, including:
Secured hosting environments
Encryption for sensitive transmissions (when supported)
Limited access to customer data internally
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8.
Children’s Privacy
ur services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
9.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for their privacy practices and encourage you to review their policies.
10.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be reflected with an updated “Last Updated” date at the top of this page.